Shipping & Delivery
We ship to Italy and to the following European Union countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden. We do not ship to Switzerland or outside this area.
Destinations
The contents of this site are compiled with the greatest care. However, we assume no liability for the accuracy, completeness or timeliness of the content. As a service provider we are responsible for our own content in accordance with general law.
Dispatch Schedule
To ensure our bonsai and live plants travel in the best possible condition, we dispatch exclusively from Monday to Wednesday — so no plant ever spends a weekend in transit. Once payment is received, you’ll get the shipping confirmation with your tracking number within 6 hours, and the courier collects the parcel the next business day.
Times & Costs
| Destination | Service | Estimated time | Cost |
|---|---|---|---|
| Italy | Tracked courier | 1–3 business days | €8 |
| Rest of EU | Tracked courier | 3–6 business days | €12 |
We ship through our logistics platform with leading tracked couriers — typically BRT, Poste Italiane or UPS, depending on the destination. The carrier and your tracking number are confirmed in the shipping confirmation email.
Free shipping on orders over €70 (Italy and EU). Delivery times run from order confirmation and may vary due to holidays or extreme weather, which can delay the shipment of live plants to protect their health.
Healthy Arrival Guarantee
At Treevaset we stand behind the quality and care of our bonsai. We offer a Healthy Arrival Guarantee: your bonsai is guaranteed to arrive alive, healthy and in good condition.
What this guarantee covers
- Severe damage caused during transport
- Bonsai arriving in a clearly unhealthy or non-viable condition
Conditions
- Any issue must be reported within 48 hours of delivery to luca@treevaset.com
- Clear photographic documentation of the bonsai and the packaging is required
- The bonsai must not have been repotted, pruned or altered before reporting
For a valid claim, Treevaset will offer a replacement bonsai or a full or partial refund, at our discretion. This guarantee applies exclusively to the condition on arrival. Natural changes such as leaf drop, dormancy or delayed budding are not defects.
Live Plants & Weather
To protect the plants, during heatwaves or hard frost we may postpone shipment until suitable conditions return, and will inform you. On arrival, please open the parcel as soon as possible and follow the care guidelines.